11 Jobs in Delray Beach, FL
Greenbrook is Hiring a Patient Intake Specialist (Call Center Operator) Near Delray Beach, FL
Transcranial Magnetic Stimulation (TMS) is a breakthrough technology for treating people who are suffering from depression and anxiety. Greenbrook TMS, the largest TMS and Spravato provider in the US, is looking to hire and train select candidates to fill the full-time role of Patient Intake Specialist in our Delray Beach call center.
This position is ideal for candidates who want a professional and comfortable environment, and are passionate about helping others. This full-time position is for a motivated, energetic individual with strong organizational and multitasking skills.
Greenbrook’s call center is open 7 days a week. Our normal business hours are M-F 9a - 9p and Sundays 9a-5p, and we need availability from 9a-9p and 2 Sundays per month from 9a-5p. *Shifts would be 8-hrs, 5 days per week scheduled in advance. We are looking for someone who is available to work the later shift, 12:30-9:00pm, at least 3 days of the week (5 days is ideal but not required. We offer a competitive pay range of $18/hr based on education level and prior experience PLUS a monthly incentive and a generous benefits package including 401(k) with company match, paid time off, and medical/dental/vision benefits.Primary Responsibilities Are, But Not Limited To
- Educating callers on our treatments and booking new appointments
- Scheduling / Rescheduling patient appointment’s
- Handle over 150 calls a day.
- Office administrative tasks such as managing leads and data entry.
- Providing information to interested patients.
- Pre-screening patients for insurance coverage
- Handling inquiry requests online and by phone
- Follow up calls to patients and interested parties.
- Maintaining a high level of service with each interaction
- Above all, always providing care and compassion to our patients.
- High school diploma, or GED
- Minimum 2 years phone and/or customer service experience
- Active listening skills
- Excellent verbal and written communication in English
- Strong computer skills, most notably Microsoft word, Outlook, and CRM experience
- Attention to detail * Customer-oriented ability.
- Patient scheduling
- Knowledge of marketplace insurance payers
- Clinical Interviewing
- Excellent verbal and written communication in Spanish A PLUS
- Ability to connect with people.
- Ability to improvise and make quick decisions.
- Displays a "patient first" mentality
- Genuinely caring personality
- Self-starter and self-manager
- Exemplifies strong work ethic and operates with highest level of integrity in and outside of the office
- Acts courteously with all patients, staff, and doctors
- Detail oriented
- Physically able to sit for many hours at a time (at least 2-hr intervals)
Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!
To learn more about our WHY, click here: https://youtu.be/yrr-wlFftT0For patient testimonies on HOW we are transforming lives for the better, click here: https://www.greenbrooktms.com/patient-storiesGreenbrook TMS is a growing company seeking dedicated individuals who will be key employees as we expand - come join us!
GBSP22
Job Summary
Full Time
$39k-49k (estimate)
05/18/2024
10/27/2024
The job skills required for Patient Intake Specialist (Call Center Operator) include Customer Service, Scheduling, Written Communication, Call Center, Interviewing, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Intake Specialist (Call Center Operator). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Intake Specialist (Call Center Operator). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Intake Specialist (Call Center Operator) positions, which can be used as a reference in future career path planning. As a Patient Intake Specialist (Call Center Operator), it can be promoted into senior positions as a Behavior Analyst that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Intake Specialist (Call Center Operator). You can explore the career advancement for a Patient Intake Specialist (Call Center Operator) below and select your interested title to get hiring information.
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